Questions about Wix forms and White Dot
Answers about Wix forms, our services and getting help.
What does White Dot fix?
Problems that cost small businesses customers: website forms whose messages don't reach you, inquiries that get lost, leads copied by hand into a spreadsheet or CRM, and tools that don't pass information to each other. Most of our work is on Wix forms and their notifications.
Why are my Wix form emails not arriving?
Check four things in this order: the notification address in your Wix automation, the spam tab in your Wix form submissions, whether the automation is paused or was never published, and whether a connected app such as Slack, Google Sheets or a CRM still runs. Our guide walks through each one.
How do I change who gets Wix form notifications?
Form notifications are set in Wix Automations, not in the form itself. Open the automation for the form and change the recipient there.
Why isn't my customer getting the Wix form confirmation email?
Your own notification and the customer's confirmation are separate automations. If yours arrives but theirs doesn't, check the confirmation automation and the email field it sends to.
What does the Wix form fix include, and what does it cost?
$99, paid online. We take one existing Wix form whose notification emails or alerts don't reach you, find the cause, fix it with Wix's own settings and features, and prove it with a labeled test submission. If we can't fix it within scope, you get a full refund.
What is the diagnosis?
$49, paid upfront, for one business problem: a website that doesn't bring customers, lost inquiries, a manual task, or tools that don't match. You get a written report with what we found and the fixes in priority order. It's refunded if we can't deliver the report, or if it still fails the checks we agreed after we correct it. If you go ahead with a small fix within 30 days, the $49 counts toward it.
How much does a fix cost?
A small fix is $300 in total: one trigger, one outcome and at most two of your existing tools, with testing, a short guide and a way to undo the change. Bigger jobs get a fixed written quote before any work starts.
How do I pay?
The Wix form fix ($99) and the diagnosis ($49) are paid online by card through Stripe. For quoted work we email you a payment link once you agree to the quote.
What happens after I pay?
We email you within one business day to ask for what we need, such as the page with the form and what should happen when someone submits it. The Wix form fix is delivered within three business days and the diagnosis within two, counted from when we have that.
Do you need access to my Wix site?
Only if a change is needed. You add us as a collaborator with the lowest role that works, and you remove us after handover.
Can I get a refund?
Yes. You can cancel by email before we start work for a full refund. The Wix form fix is refunded in full if we can't fix the problem within scope, or if the fix fails its labeled test and we can't correct it. The diagnosis is refunded in full if we can't deliver the report, or if it still fails the checks we agreed after we correct it. The terms page has the details.
How do I reach a person?
Use the inquiry form on the home page or email support@white-dot.org. We reply within one business day.