Terms of Service

Effective date: October 20, 2026

These terms apply when you buy a service from White Dot LLC ("White Dot", "we") on white-dot.org or through a payment link we send you. Questions: support@white-dot.org.

What you can buy

Wix form fix ($99)

For one existing Wix form whose notification emails or alerts don't reach you. We find the cause, fix it with Wix's own settings and features, and send a labeled test submission to show it works. The fix covers one place the notifications go, such as an email address. You also get a short note on what was wrong and what we changed.

Diagnosis ($49)

We look at one problem: a website that doesn't bring in customers, inquiries that go missing, a manual task, or tools that don't work together. You get a written report with what we found, up to three fixes in order of priority, a test plan and, when the cause is clear, a fixed quote for the fix. The diagnosis doesn't include making changes. If you go ahead with a quoted fix within 30 days, the $49 counts toward it.

Quoted work

Small fixes ($300 in total) and larger jobs get a written scope and a fixed price before any work starts. We then email you a Stripe payment link for the agreed amount.

What's not included

DNS, SPF, DKIM or DMARC changes, custom code (Velo), buying or upgrading plans or apps, recovery from outages at Wix or other providers, legal or tax advice, and messages to your customers. If one of these turns out to be the cause, we tell you and explain the next step.

After you pay

We email you from support@white-dot.org within one business day to confirm the details. Business days are Monday to Friday, excluding U.S. federal holidays.

We deliver the Wix form fix within three business days and the diagnosis report within two business days, counted from when we have the information and access we need. If we need more time, we tell you before that date, and you can cancel for a full refund.

Access and your information

If a change is needed, we ask you to add us as a Wix collaborator with the lowest role that allows it, and you can remove us as soon as we're done. Send us examples with private details removed; we don't need your customers' data. Test submissions are clearly labeled, and we never contact your customers. We work remotely, including from outside the United States. Our Privacy Notice explains how we handle your information.

Payment

Prices are in U.S. dollars. Stripe processes online payments, and we never see your full card number. The Wix form fix and the diagnosis are paid in full when you order. For quoted work, the payment schedule is in the quote. For a small fix, the balance is due after you approve the finished work in writing.

Cancellations and refunds

You can cancel by email before we start work and get a full refund.
Wix form fix: if we can't fix the problem within the scope above, or the fix fails its labeled test and we can't correct it, we refund you in full.
Diagnosis: if we can't deliver the report, or it still fails the checks we agreed after we correct it, we refund you in full.
Once you've received a fix that passes its test, or a report that meets the agreed checks, the fee is earned and isn't refundable.

We send refunds to the original payment method within five business days of agreeing them. Your bank may take a few more days to show them. If a charge looks wrong, email us first and we'll reply within one business day.

Corrections and follow-up

Each order includes one round of corrections within the original scope. For seven days after delivery, we fix any problem caused by our change at no cost. New requests, and changes made later by you or others, aren't covered.

Ownership and confidentiality

Your accounts, website and data stay yours. Once paid, the work we create for you is yours. We keep our own templates and tools, and you can use any we include in your work. We keep your information private, use it only for your order, and never mention your business or show your work publicly without your permission.

Limits

We fix the configuration in scope and prove it with a test. We can't promise that Wix, email providers or other services will always work, or that you'll get more sales. To the extent the law allows, our total liability for an order is limited to the amount you paid for it, and neither of us is liable for indirect or consequential losses. Nothing in these terms limits rights you have under laws that a contract can't change.

Disputes

If there's a disagreement, we'll first try to settle it by email within 10 business days.

Changes to these terms

We may update these terms. The version on this page when you pay applies to your order.